Contacts

We invite you to submit your product enhancement requests on the Lucernex Ideas page. The Ideas page is available in Accruent Access via the Ideas tab in the toolbar. Ideas you post can be viewed by both Accruent employees and other Lucernex customers. On the Ideas page you can:

• vote for or against an idea

• add and respond to comments

• view the status of an idea

Your ideas help us to understand what is important to our customers. Our product management team actively monitors the Ideas page and updates it when required. Contact Accruent Support if you have questions about the Ideas page.

If you discover a bug, contact your system administrator. Your system administrator will contact Accruent Support on your behalf.

Please include the following information in your bug report:

• Your Lucernex Firm

• The Lucernex Environment (such as Train or Prod)

• Your browser

• The Lucernex build number

  You can see the build number in the right corner of the footer.

• The date and time the bug occurred, and the time zone

  This appears to the left of the build number.

• The page where the bug occurred

• The expected behavior

• The actual behavior

• Any screen shots that can illustrate the bug

• Any conditions that may be necessary for the bug to occur

  For example, "this bug only occurs when [x] is configured in [y] way", "this bug only occurs if you have [x] security permissions", or "this bug occurs after performing [x] action".